1. Q: What services does Platinum Clean offer?
A: Platinum Clean offers a comprehensive range of cleaning services, including residential cleaning, commercial cleaning, office cleaning, post-construction cleaning, and more.

2. Q: Are your cleaning products safe for pets and children?
A: Yes, we use eco-friendly and non-toxic cleaning products that are safe for pets, children, and the environment.

3. Q: How do I request a cleaning service?
A: You can easily request a cleaning service through our website or by giving us a call. Our friendly team will assist you in scheduling the service at your preferred date and time.

4. Q: Are your cleaning professionals trained and insured?
A: Yes, all our cleaning professionals are highly trained, experienced, and fully insured to provide you with the best cleaning service possible.

5. Q: Can I customize the cleaning service to suit my specific needs?
A: Absolutely! We offer flexible and customizable cleaning packages to meet your unique requirements and preferences.

6. Q: Do I need to provide cleaning equipment and supplies?
A: No, we come fully equipped with all the necessary cleaning equipment and supplies. You don't need to worry about a thing.

7. Q: What areas do you serve?
A: We proudly serve Toronto and the Greater Toronto Area (GTA), including North York, Scarborough, Etobicoke, Vaughan, and many more.

8. Q: How often should I schedule cleaning services?
A: The frequency of cleaning depends on your specific needs and preferences. We offer one-time, weekly, bi-weekly, and monthly cleaning options.

9. Q: Can I book cleaning services for a special event or occasion?
A: Absolutely! We offer pre and post-event cleaning services to ensure your space looks pristine for any special occasion.

10. Q: Do you offer green cleaning options?
A: Yes, we are committed to eco-friendly practices and offer green cleaning options upon request.

11. Q: What happens if I need to reschedule or cancel a cleaning appointment?
A: We understand that plans may change. Please notify us at least 24 hours in advance, and we will be happy to reschedule or cancel your appointment without any charges.

12. Q: Are you available for emergency cleaning services?
A: Yes, we offer emergency cleaning services for urgent situations like post-flood cleanup or unexpected events.

13. Q: Can I trust your cleaning professionals with my belongings?
A: Absolutely. Our cleaning professionals are thoroughly vetted and trained to treat your belongings with the utmost care and respect.

14. Q: How long does a typical cleaning session take?
A: The duration of the cleaning session depends on the size of your space and the type of cleaning service you require. We will provide you with an estimated time during booking.

15. Q: Do I need to be present during the cleaning session?
A: It's not necessary for you to be present during the cleaning. You can provide us access, and we will take care of the rest.

16. Q: What happens if something gets damaged during the cleaning process?
A: We take responsibility for any accidental damage caused by our cleaning professionals and will work with you to resolve the issue promptly.

17. Q: Are your cleaning services guaranteed?
A: Yes, customer satisfaction is our top priority. If you are not satisfied with any aspect of our service, please let us know, and we will make it right.

18. Q: Do you offer commercial cleaning for large office spaces?
A: Yes, we have experience in cleaning office spaces of all sizes, from small offices to large corporate facilities.

19. Q: Can I get a quote for cleaning services before booking?
A: Certainly! You can request a free, no-obligation quote through our website or by giving us a call.

20. Q: Are your cleaning services affordable?
A: We strive to offer competitive and transparent pricing, ensuring that our services are accessible and affordable for our valued clients.

21. Q: Can I trust your team to maintain confidentiality in my office space?
A: Yes, our cleaning professionals are trained to respect the confidentiality and privacy of your office space and its contents.

22. Q: Are you available on weekends and holidays?
A: Yes, we offer cleaning services on weekends and holidays to accommodate your schedule.

23. Q: Do you provide carpet and upholstery cleaning?
A: Yes, we offer professional carpet and upholstery cleaning to refresh and revitalize your fabrics.

24. Q: Can you assist with post-renovation cleaning?
A: Absolutely! Our post-construction cleaning services are designed to clean and remove debris after renovation or construction projects.

25. Q: How can I pay for your services?
A: We accept various payment methods, including credit/debit cards, online payments, and cash. Payment can be made at the end of the cleaning session.

Feel free to reach out to us with any other questions or inquiries. We are here to assist you with all your cleaning needs!